This post has been a long time coming. I’ve hinted at this a few times over on Twitter or Instagram but to finally write out this whole post, I had to mentally prepare myself. In your early 20’s, you haven’t made many large home purchases yet. Every single purchase you do make is a big deal and can be emotional! So here is my story about the wool rug that I regret purchasing and why you should really think long and hard about also buying a wool rug. Here’s the #rugdrama you may not have been waiting for.
This story starts with Black Friday. Since that sale now starts a few hours after Thanksgiving dinner, I’m not sure if you can really call it Black “Friday”. Anyway, Jared and I were leaving very early in the morning on Black Friday for our Vegas trip (trip recap here). We knew that we needed a large rug for our living room in our apartment that we had literally JUST moved into. (Our building requires you to cover most of the flooring in your apartment with rugs or furniture.) So what better time to buy a rug? Rugs are expensive and I wasn’t looking for another cheapie IKEA rug like the one I had in college.
I found the cutest wool rug on RugsUSA.com and it was like half off, so I bit the bullet and ordered it right away after Thanksgiving dinner. Reading the reviews, I was prepared for shedding but I figured that came with all types of rugs. Plus, people who leave reviews online are just dramatic right? Not always.
Side note: The rug makes a huge difference and is super cute right? Makes for a great before & after. But it’s not worth it you guys. (In case you’re wondering the blanket is from Pendleton, similar here, and the couch is from DANIA. This couch and this couch are really similar but much more affordable than mine.)
This rug sheds more than a golden retriever. It sheds more than 10 golden retrievers. It catches every dust particle or piece of lint and will become a huge allergen in your living room. I now vacuum daily and it has been several months of this. I still don’t see any lessening of the shedding although by now, it is supposed to lessen. Another thing is you won’t be able to use your regular vacuum to clean this either. Because the pile is so high, you have to buy an attachment for your vacuum hose probably. I had to get a special nozzle for my vacuum on Amazon which was pretty annoying.
I’ve tried to reach out to RugsUSA’s customer service several times and each time, they won’t even give me tips on what I can do to reduce the shedding or allergies caused by the rug. I’m not even asking for them to return the rug (which they can’t because their policy won’t allow it). Jared was starting to develop rashes anytime he touched the rug and I was having trouble breathing whenever we missed a day from vacuuming! The only option they have given me? “You could sell it.” A+ customer service.
Lastly, I don’t do this often but I need to share with all of you just how poor the extent of customer service is at RugsUSA. I reached out to the PR email address listed on RugsUSA’s Instagram and asked if there was any way that they could help with my situation. Here’s the email I received: